1. No refunds once unlocked
Once your payment has been processed and your high-resolution, unwatermarked original photos are unlocked, all sales are final. We provide free, full-size watermarked previews of every matched frame prior to payment, so you have full clarity on image quality, composition, and quantity before choosing to buy.
2. When refunds are granted
We are committed to making things right whenever an error occurs. We will promptly issue a 100% full refund if:
- Duplicate billing: You were charged more than once for the same photo pack or session due to a network glitch or double-submission at checkout.
- Technical unlock failure: Your payment was debited and confirmed by Cashfree, but a technical failure on our platform prevented your images from unlocking, and our support team is unable to deliver your files or resolve the issue within 24 hours of notification.
- Incorrect session unlocked: Due to an internal system error, the photos unlocked do not correspond to the session or album you selected.
3. Ineligible situations
Refunds are not granted in the following circumstances:
- Change of mind after high-resolution unwatermarked photos have been unlocked or downloaded.
- Dissatisfaction with wave size, surf stance, lighting, or personal appearance (watermarked previews are provided so you can evaluate photos prior to purchasing).
- Failure to capture every wave ridden (our photographers shoot beach breaks and points under variable conditions; matches depend on visibility and line-of-sight).
4. How to request a refund
To request a refund, email our support team at namaste@surfersofindia.com within 7 days of your transaction date. Please include:
- Your Cashfree payment reference ID or order ID (found in your payment confirmation SMS or UPI app).
- The mobile number or email address provided during checkout.
- The date, time, and spot of the surf session.
- A brief description of the issue encountered.
5. Timelines & payouts
Once your refund request is verified and approved by our team, it is initiated immediately through Cashfree Payments. Funds are credited back to your original payment method (bank account, UPI handle, or debit/credit card) within 5 to 7 business days, depending on your issuing bank’s clearing cycle.
6. Failed or pending charges
If your account was debited but the payment status shows as failed or abandoned on our site, the funds have not reached us and remain with your bank or the UPI network. In almost all cases, automated banking reconciliations return the amount to your source account within 24 to 48 hours. If the funds do not return after 3 business days, share your bank reference number with us so we can trace the transaction with Cashfree.
7. Cancellations
Because Surfers of India purchases are single, non-recurring transactions with immediate digital fulfillment, there are no recurring subscriptions or advance bookings to cancel.
8. Help & contact
If you have any questions about a charge or need assistance with an order, contact our support team at namaste@surfersofindia.com or call +91 63626 36885.